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Displaying 1 to 10 of 14
1
Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart.
Author:
Barlow, Janelle, 1943-
Published:
2004
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.5 .B3667 2004
Available
2
CEO Exchange. Happy customers and employees [videorecording] a recipe for success / produced by WTTW national Productions in association with Businessweek.
Author:
Greenfield, Jeff.
Published:
2006
Locations:
Buhl Library
Buhl - DVDs
DVD 3297
Available
3
Customer centered Six Sigma : linking customers, process improvement, and financial results / Earl Naumann and Steven H. Hoisington.
Author:
Naumann, Earl, 1946-
Published:
2001
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.5 .N327 2001
Available
4
The customer-driven organization : employing the Kano model / by Lance B. Coleman.
Author:
Coleman, Lance B.
Published:
2014
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.5 .C612 2015
Available
5
Designing service excellence : people and technology / Brian Hunt and Toni Ivergard.
Author:
Hunt, Brian.
Published:
2015
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.5 .H867 2015
Available
6
The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema.
Author:
Treacy, Michael.
Published:
1995
Locations:
Buhl Library
Buhl - Open Stacks
HD41 .T67 1995
Available
7
Gemba walks for service excellence : the step-by-step guide for identifying service delighters / Robert Petruska.
Author:
Petruska, Robert.
Published:
2012
Locations:
Buhl Library
Multiple
Multiple
Available
8
Get content, get customers : turn prospects into buyers with content marketing / Joe Pulizzi, Newt Barrett.
Author:
Pulizzi, Joe.
Published:
2009
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.127 .P85 2009
Available
9
The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen.
Author:
Christensen, Clayton M., 1952-2020.
Published:
1997
Locations:
Buhl Library
Buhl - Open Stacks
HD53 .C49 1997
Available
10
Managing the customer experience : a measurement-based approach / Morris Wilburn.
Author:
Wilburn, Morris, 1953-
Published:
2006
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.335 .W55 2006
Available
