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Displaying 1 to 10 of 17
1
Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller.
Author:
Jacka, J. Mike.
Published:
2002
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.335 .J33 2002
Available
2
CEO Exchange. Happy customers and employees [videorecording] a recipe for success / produced by WTTW national Productions in association with Businessweek.
Author:
Greenfield, Jeff.
Published:
2006
Locations:
Buhl Library
Buhl - DVDs
DVD 3297
Available
3
Consumer boycotts : effecting change through the marketplace and the media / Monroe Friedman.
Author:
Friedman, Monroe.
Published:
1999
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.32 .F75 1999
Available
4
The customer delight principle : exceeding customers' expectations for bottom-line success / Timothy Keiningham and Terry Vavra.
Author:
Keiningham, Timothy L.
Published:
2001
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.335 .K45 2001
Available
5
Empathetic marketing : how to satisfy the 6 core emotional needs of your customers / Mark Ingwer.
Author:
Ingwer, Mark.
Published:
2012
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.5 .I544 2012
Available
6
Fundamentals of customer-focused management : competing through service / Joby John.
Author:
John, Joby, 1957-
Published:
2003
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.335 .J63 2003
Available
7
Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes / Derek R. Allen and Morris Wilburn.
Author:
Allen, Danica R., 1959-
Published:
2002
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.335 .A433 2002
Available
8
Listening to the voice of the market : how to increase market share and satisfy current customers / R. Eric Reidenbach.
Author:
Reidenbach, R. Eric.
Published:
2010
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.2 .R345 2010
Available
9
Managing the customer experience : a measurement-based approach / Morris Wilburn.
Author:
Wilburn, Morris, 1953-
Published:
2006
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.335 .W55 2006
Available
10
Morality and the market : consumer pressure for corporate accountability / N. Craig Smith.
Author:
Smith, N. Craig, 1958-
Published:
1990
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.32 .S56 1990
Available
