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Displaying 1 to 2 of 2
1
Developing new services : incorporating the voice of the customer into strategic service development / Caroline M. Fisher, James T. Schutta.
Author:
Fisher, Caroline M., 1947-
Published:
2003
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.5 .F565 2003
Available
2
Quality : from customer needs to customer satisfaction / Bo Bergman, Bengt Klefsjö.
Author:
Bergman, Bo, 1943-
Published:
2003
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.5 .B45713 2003
Available
