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Displaying 1 to 2 of 2
1
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / by Terry G. Vavra.
Author:
Vavra, Terry G.
Published:
1997
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.335 .V38 1997
Available
2
Simply better : winning and keeping customers by delivering what matters most / Patrick Barwise, Sean Meehan.
Author:
Barwise, Patrick.
Published:
2004
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.335 .B37 2004
Available
