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Displaying 1 to 2 of 2
1
Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification / by Terry G. Vavra.
Author:
Vavra, Terry G.
Published:
2002
Locations:
Buhl Library
Multiple
Multiple
Available
2
Developing new services : incorporating the voice of the customer into strategic service development / Caroline M. Fisher, James T. Schutta.
Author:
Fisher, Caroline M., 1947-
Published:
2003
Locations:
Buhl Library
Buhl - Open Stacks
HF5415.5 .F565 2003
Available
