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Keeping score : using the right metrics to drive world-class performance / Mark Graham Brown.
Author:
Brown, Mark Graham.
Imprint:
New York : Quality Resources : Distributed by AMACOM Books c1996.
Description
ix, 198 p. : ill. ; 23 cm.
Bibliography Note:
Includes bibliographical references (p. 193-194) and index.
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Author:
Brown, Mark Graham.
Subject:
Organizational effectiveness -- Evaluation.
Industrial efficiency -- Evaluation.
Customer services -- Evaluation.
Job satisfaction -- Evaluation.
