Customer centered Six Sigma : linking customers, process improvement, and financial results / Earl Naumann and Steven H. Hoisington.

Author: Naumann, Earl, 1946-

Imprint:Milwaukee, Wis. : ASQ Quality Press, c2001.

Descriptionxx, 340 p. : ill. ; 26 cm.

Bibliography Note:Includes bibliographical references (p. 333-334) and index.

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