It isn't just business, it's personal : how PAETEC thrived when all the big telecoms couldn't / by Arunas A. Chesonis and David Dorsey.

Author: Chesonis, Arunas A.

Imprint:Rochester, N.Y. : RIT Cary Graphic Arts Press, c2006.

Descriptionxii, 171 p. ; 23 cm.

Note:Includes index.

Note:Foreword / Albert J. Simone -- Put people first -- Be a family -- Commit to community -- Keep the door open and listen -- Tell more than most -- Share the knowledge -- Make it personal -- Lead at all levels -- Respond with care and character -- Build the future together -- Make everyone a change agent -- Let customers help lead -- Afterword : looking back and looking forward -- Epilogue : the more we change, the more we'll stay the same.

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