Author:
Ammons, David N.
Edition Statement:3rd ed.
Imprint:Armonk, N.Y. : M.E. Sharpe, c2012.
Descriptionviii, 527 p. : ill. ; 26 cm.
Note:Preface -- 1. Introduction -- 2. Performance measurement and benchmarking -- 3. Animal control -- 4. City attorney -- 5. City clerk -- 6. Courts -- 7. Economic development -- 8. Emergency communications -- 9. Emergency medical services -- 10. Finance -- 11. Fire service -- 12. Fleet services -- 13. Gas and electric services -- 14. Human resource management -- 15. Information systems -- 16. Library -- 17. Management services : executive office, budget, and management audit -- 18. Parking services -- 19. Parks and recreation -- 20. Planning and development services -- 21. Police -- 22. Property appraisal -- 23. Public health -- 24. Public transit -- 25. Public works : engineering and miscellaneous services -- 26. Purchasing and warehousing -- 27. Risk management -- 28. Social services -- 29. Solid waste collection and recycling -- 30. Streets, sidewalks, and storm drainage -- 31. Traffic management -- 32. Utilities business office -- 33. Water and sewer services -- 34. Other services : airport, call center, mail service, print shop, and public information office -- 35. The value of benchmarks -- Local government documents.
Bibliography Note:Includes bibliographical references and index.
