The exchange : a bold and proven approach to resolving workplace conflict / Steven Dinkin, Barbara Filner, Lisa Maxwell.

Author: Dinkin, Steven.

Imprint:New York : CRC Press, c2011.

Descriptionxiv, 123 p. ; 24 cm.

Note:Includes index.

Note:A Different Approach to Resolving Workplace Disputes -- How the Exchange Works: A Case Study -- Getting Ready -- Holding Private Meetings -- Developing an Issue List -- Stage III: Conducting the Joint Meeting -- Problem Solving: Building a Solution Together -- Culture, Diversity, and Other Things That Matter -- Making the Most of the Exchange in Your Organization -- Using the Exchange with the People and Organizations You Serve.

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