Contributor
Wood, Douglas C., 1955- editor.
Edition Statement:Fourth edition
ImprintMilwaukee, Wisconsin : ASQ Quality Press, [2013]
Imprint2013
Descriptionxvi, 217 pages : illustrations ; 26 cm
Note:Quality cost concepts -- Quality cost system definitions -- Quality cost program implementation -- Use of quality costs -- Quality improvement and reducing quality costs -- Service / software case studies.
Bibliography Note:Includes bibliographical references (pages 203-208) and index.