Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry.

Author: Berry, Leonard L., 1942-

Imprint:New York, NY : Free Press, c1999.

Descriptionxiv, 269 p. : ill. ; 25 cm.

Note:The nine drivers are: Leading with values -- Strategic focus -- Executional excellence -- Control of destiny -- Trust-based relationships -- Investment in employee success -- Acting small -- Brand cultivation -- Generosity.

Bibliography Note:Includes bibliographical references (p. 249-255) and index.

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