Total quality in research and development / Gregory C. McLaughlin.

Author: McLaughlin, Gregory C.

Imprint:Delray Beach, Fla. : St. Lucie Press, c1995.

Descriptionxv, 256 p. : ill. ; 24 cm.

Note:Includes glossary.

Note:Total quality in R&D -- Overview of total quality -- Present R&D paradigm -- Present R&D systems -- Beginning the systematic improvement process -- Planning and diagnosing -- QFD: a tool for managing customer satisfaction -- ISO 9000 in R&D: a view to the future -- Case study: total quality at Corning's RD&E.

Bibliography Note:Includes bibliographical references and index.

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