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The Southwest Airlines way : using the power of relationships to achieve high performance / Jody Hoffer Gittell.
Author:
Gittell, Jody Hoffer.
Imprint:
New York : McGraw-Hill, c2003.
Description
xvi, 319 p. : ill. ; 24 cm.
Bibliography Note:
Includes bibliographical references (p. 287-310) and index.
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Author:
Gittell, Jody Hoffer.
Subject:
Southwest Airlines Co -- Management.
Airlines -- United States -- Management.
