The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli.

Author: Michelli, Joseph A., 1960-

Imprint:New York : McGraw-Hill, c2007.

Descriptionxiv, 208 p. ; 22 cm.

Note:Introduction -- Principle #1- make it your own -- Principle #2- everything matters -- Principle #3- surprise and delight -- Principle #4- embrace resistance -- Principle #5- leave your mark -- A final word.

Bibliography Note:Includes bibliographical references (p. 183-193) and index.

This item has been checked out 20 time(s)
and currently has 0 hold request(s).