Process improvement simplified : a how-to book for success in any organization / James B. King, Francis G. King, and Michael W. R. Davis ; under the Guidance of John Manoogian, Gene Nelson, Ray Smock, and Larry Sullivan.

Author: King, James B. (Business writer)

Imprint:Milwaukee Wisconsin : ASQ Quality Press, [2014]

Descriptionxv, 167 pages ; 24 cm

Note:Introduction -- Troubled processes in real life -- Yield and throughput -- Who is the customer? -- How to begin process improvement -- The six phases of PI -- Mapping the process -- Voice of the customer -- Measuring the process -- Redesign, test, and institutionalize phases -- Real-world throughput and yield -- PI tools and measures -- Case histories of PI successes -- Epilogue.

Bibliography Note:Includes bibliographical references (page 155) and index.

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