Contributor
Jin, Yan (Sociologist) editor.
Edition Statement:Second edition.
ImprintNew York : Routledge/Taylor & Francis Group, 2022.
Descriptionxxv, 406 pages : illustrations ; 23 cm
Note:Section I. Overview of Social Media Research in Crisis Communication -- Social Media and Crisis Communication (SMCC) Research in a Global Context: An Updated Review and Critique / Yang Cheng, Tomeeka Spruill, and Cheyenne Dalton -- Current Issues of Social Media and Crisis Communication / Itsaso Manias-Munoz and Bryan H. Reber -- Section II. Current Issues of Social Media -- Ethical and Legal Principles for the Practitioner: Consumers, Organizations, and Platforms / Taylor S. Voges and Jonathan Peters -- Corporate Social Responsibility and Crisis / Seoyeon Kim and Lucinda Austin -- Online Activism and a Conceptual Typology of Public Relations Activist Roles / Melissa D. Dodd, Dean Mundy, and Eve R. Heffron -- Section III. Foundations and Frameworks -- Section III-A. Foundations and Frameworks: Organizational Approaches and Considerations -- Organizational Purpose, Culture, Crisis Leadership, and Social Media / LaShonda L. Eaddy, Karla K. Gower, and Bryan H. Reber -- Social Media Influencers in Crisis: Providing Counsel on Instagram / Augustine Pang, Debbie Lee, Gindelin Low, and Valerie Hum --The Importance of Authenticity in Organizational Crisis Communication via Social Media / An-Sofie Claeys and Aurelie De Waele -- Section III-B. Foundations and Frameworks: Audience-Oriented Approaches and Considerations -- Paracrisis and Crisis: Guidance from Situational Crisis Communication Theory / Feifei Chen, W. Timothy Coombs, and Sherry J. Holladay -- Crisis Misinformation and Corrective Strategies in Social-Mediated Crisis Communication / Toni G.L.A. van der Jeer and Yan Jin -- Crisis Information Vetting: Extending the Social-Mediated Crisis Communication Model / Xuerong Lu, Yen-I Lee, Yan Jin, Lucinda Austin, and LaShonda L. Eaddy -- Section III-C. Foundations and Frameworks: Characteristics and Types of Social Media -- Social Media Platforms and Broader Participation in Crisis Communication / Keri K. Stephens and Brett W. Robertson -- Visual Crisis Communication: A Social Semiotic Approach to Visual Dialogues on Social Media / Silvia Ravazzani and Carmen Daniela Maier -- New Technology, Big Data, and Artificial Intelligence / W. Scott Guthrie and John Rich -- Dark Social Influencer Engagement in Brand Communication / Jason Shi-yang Lim, Claresta Si Ya Yeo, Weihui Leow, Xian Hui Ng, and Augustine Pang --Section IV. Areas of Application -- Section IV-A. Areas of Application: Corporate -- Corporate Case Chapter: Its War: The New Dilemma for Corporations and Social Issues / Richard Levick -- Social Media and the Role of Internal Communication for Crisis Prevention and Management / Silvia Ravazzani and Alessandra Mazzei -- Factors Influencing Crisis Arena Crossovers: The Apple iPhone #ChargeGate Case / Mark Badham, Matias Lievonen, and Vilma Luoma-aho -- Section IV-B. Areas of Application: Nonprofit -- Nonprofit Case Chapter: PETAs Crisis History: A Case Study / Logan White -- Philanthropic Crisis Communication / Brooke W. McKeever and Minhee Choi -- Advancing Research on Crisis Communication and Religion / Jordan Morehouse and Cylor Spaulding -- Section IV-C. Areas of Application: Health and Political -- Health Case Chapter: Influencer Crisis Communication During COVID-19 Pandemic: @KatieMCrenshaw / Marilyn Broggi -- Opportunities for Instructional Crisis Communication through Social Media: Communicating Self-Protective Actions for Food Safety During the COVID-19 Pandemic / Rodrigo Soares, Silvia Dumitrescu, Tamika Sims, Timothy L. Sellnow, Deanna D. Sellnow, and Matthew W. Seeger -- Political Case Chapter: Political Pivot: Framing the COVID-19 #GoVAXMaryland Campaign in Social Media / Heather Davis Epkins -- Navigating Political Scandal and Reputation Crisis in Social Media / Joseph Watson Jr. and James D. Firth -- iScotland: Crises, the Integrated Model of Activism, and Twitter / Audra Diers-Lawson -- Section IV-D. Areas of Application: Sport -- Sport Case Chapter: A Crisis of Cool: Baseballs Race Against Time / Vince Benigni and Lance Porter -- Recognizing their Power: How athletes have utilized social media to influence crisis communication decisions during COVID-19 / Natalie Brown-Devlin and Hayoung Sally Lim -- Rallying The Fans: Fanship-Driven Sport Crisis Communication on Social Media / Jennifer L. Harker and W. Timothy Coombs --Section IV-E. Areas of Application: Disaster -- Disaster Case Chapter: Silence is Not Golden: Social Media Lessons from Puerto Rico / Rebecca Fuller Beeler -- Natural Disaster Preparedness, Response, and Recovery Crisis Communication / Wenlin Liu and Lan Ni -- The Social Functions of Idle Alerts / Hamilton Bean and Amy A. Hasinoff -- Section V. Emerging Frameworks and Future Directions -- New Theoretical Directions and Frameworks in Social Media and Crisis Communication Research / Finn Frandsen and Winni Johansen -- Toward More Valid and Transparent Research: A Methodological Review of Social Media and Crisis Communication / Xinyan Zhao.
Bibliography Note:Includes bibliographical references and index.
Note:"The second edition of this vital text provides theory, research, and application to orient readers to the latest thinking about social media usage in crisis communication. Specific crisis arenas such as health, corporate, nonprofit, religious, political, and disaster are examined in depth and social media platforms and newer technology types are discussed. Social Media and Crisis Communication provides a fresh look at the role of visual communication in social media and a more global review of social media and crisis communication literature. With an enhanced focus on ethics section, a short communication overview piece, and case studies for each Area of Application, Social Media and Crisis Communication is practical for use in a variety of learning settings. A must-read for scholars, advanced students, and practitioners who wish to stay on the leading-edge of research, this book will appeal to those in public relations, strategic communications, corporate communications, government and NGO communications, and emergency and disaster response."-- Provided by publisher.
