Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart.

Author: Barlow, Janelle, 1943-

Edition Statement:1st ed.

Imprint:San Francisco, CA : Berrett-Koehler, c2004.

Descriptionxii, 259 p. : ill. ; 24 cm.

Bibliography Note:Includes bibliographical references (p. 243-2445) and index.

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