Six Sigma beyond the factory floor : deployment strategies for financial services, health care, and the rest of the real economy / Ronald D. Snee, Roger W. Hoerl.

Author: Snee, Ronald D.

Imprint:Upper Saddle River, NJ : Pearson Prentice Hall, c2005.

Descriptionxxi, 326 p. : ill. ; 24 cm.

Bibliography Note:Includes bibliographical references and index.

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