Author:
Welch, Karen, 1961-
Imprint:Milwaukee, Wisc. : ASQ Quality Press, 2004.
Descriptionxiii, 114 p. : ill. ; 23 cm. + 1 CD-ROM (4 3/4 in.)
Bibliography Note:Includes bibliographical references (p. 109) and index.
Location Note : REQUEST CD-ROM AT THE CHECK-OUT DESK.