The basics of performance measurement / Jerry L. Harbour.

Author: Harbour, Jerry L.

Edition Statement:2nd ed.

Imprint:Boca Raton : CRC Press, c2009.

Descriptionvii, 91 p. : ill. ; 23 cm.

Note:Performance measurement -- Types of performance measures -- A family of measures -- Performance measurement hierarchies -- Units of measure -- Collection and distribution -- Performance measure displays -- Interpretation and action -- Putting it all together.

Bibliography Note:Includes bibliographical references and index.

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