The performance mapping and measurement handbook / Jerry L. Harbour.

Author: Harbour, Jerry L.

Imprint:Boca Raton : Taylor & Francis, c2013.

Descriptionix, 175 p. : ill. ; 26 cm.

Note:Introduction -- Node-link maps -- Process activity maps -- Process step maps -- Basic task element maps -- Event pathway maps -- Response timeline maps -- Key performance driver maps -- Summary.

Bibliography Note:Includes bibliographical references (p. 163-164) and index.

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