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The mind of the customer : how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success / Richard Hodge and Lou Schachter.
Author:
Hodge, Richard.
Imprint:New York : McGraw-Hill, c2006.
Descriptionxxii, 242 p. : ill. ; 24 cm.
Bibliography Note:Includes bibliographical references and index.
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Call Number |
Item Status |
| Buhl Library | Buhl - Open Stacks | HF5438.25 .H625 2006 | Available |
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