How did that happen? : holding people accountable for results the positive, principled way / Roger Connors and Tom Smith.

Author: Connors, Roger.

Imprint:New York : Portfolio, 2009.

Descriptionxii, 252 p. : ill. ; 24 cm.

Note:Includes index.

Note:The outer ring -- Form expectations -- Communicate expectations -- Align expectations -- Inspect expectations -- The inner ring -- Examine motivation -- Evaluate training -- Assess accountability -- Consider culture.

Note:A simple, proven approach to improve accountability and your company's bottom line.

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