Listening for what matters : avoiding contextual errors in health care / by Saul J. Weiner, Alan Schwartz.

Author: Weiner, Saul J. author.

ImprintOxford ; New York : Oxford University Press, [2016]

Imprint2016

Descriptionxxiii, 213 pages : illustrations ; 24 cm

Note:Observing the problem -- Measuring the problem -- The problem is everywhere -- What we hear that physicians don't -- Causes -- Better teaching, better doctors -- Is lasting change possible? -- What we can't measure that matters -- Bringing context back into care.

Bibliography Note:Includes bibliographical references (pages 203-205) and index.

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