Getting started in six sigma / Michael C. Thomsett.

Author: Thomsett, Michael C.

Imprint:Hoboken, N.J. : Wiley, c2005.

Descriptionvi, 213 p. : ill. ; 24 cm.

Note:The meaning of six sigma -- The customer's point of view -- Outside-in thinking -- The nature of quality -- Product and service defects -- Improving process systems -- Striving for consistency -- Expectations and rules.

Bibliography Note:Includes bibliographical references (p. 209-210) and index.

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